Frequently Asked Questions

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How often am I billed?
Quarterly for residential and small use non-residential customers. Monthly for large use non-residential customers.
May I pay my bill at your office?
No. Bills are paid by mail (64 Farnum Pike, Smithfield, RI 02917) or in person at the Treasurer’s Office at Town Hall at 64 Farnum Pike during normal business hours. Bills can also be paid online by following the link on the bill.
I have a real estate closing, what do I do?
Contact us several days before the closing to arrange for a final “inside the house” meter reading, or you can fill out our Final Water Request form.
Where does my water come from?
All our water is supplied by the reservoir system of the Providence Water Supply Board. We have no wells. See our Annual Drinking Water Quality Report or Consumer Confidence Report (CCR).
How may I learn more about my water?
Contact us for our most recent annual Consumer Confidence Report (CCR) or view past years at the Atlantic States Rural Water & Wastewater Association website.
How do get a water saving conservation kit for my residence?
The kits are available at the Department of Public Works Garage, Monday through Friday, 7:30am – 3:00pm.
Where can I go for more information?
- The EPA Safe Drinking Water Hotline at 1-800-426-4791
- The Providence Water Supply Board at 401-521-6300
- Contact Smithfield Public Works at 401-233-1034